AI Predictive Maintenance and Proactive Customer Assistance

The Case for Predictive Maintenance

Predictive Analytics Applied to B2C

The Pillars of AI Predictive Maintenance

Sound

Data

Vision

The Benefits of AI predictive maintenance in B2C

  • Lengthening equipment life: installing a smart thermostat that auto-regulates and notifies homeowners upon sensing any irregularities goes a long way toward improving the lifespan of a customer’s HVAC system, for example.
  • Reducing truck rolls: Visual Support uses screen-based technology that allows agents to see the customer’s physical environment via their smart device, identifying any issues, enabling better remote resolution and reducing the need for technicians to be dispatched to a home or workplace.
  • Avoiding product returns: a 2019 survey found that 72% of customers believe proactive customer assistance would dissuade them from returning a product they found difficult to install or operate.
  • Avoiding downtime: Volvo’s Early Warning System uses data to predict each part’s breakdown rate and notifies customers when cars need to be serviced and what parts need to be repaired or replaced before they break.
  • Reducing potential safety hazards: integrating predictive analytics with data from various sources such as SCADA, CIS, EAM-GIS, weather channels and online monitoring systems enables utility companies to proactively address possible safety risks.
  • Improving customer satisfaction: consumers expect to be notified about interruptions of service, device malfunctions, warranty expirations or billing hiccups. Collecting and proactively acting on data insights helps achieve improved customer satisfaction.

Where it’s all heading

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TechSee revolutionizes the customer support domain by providing the first cognitive visual support solution powered by augmented reality and AI. www.techsee.me

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TechSee

TechSee

TechSee revolutionizes the customer support domain by providing the first cognitive visual support solution powered by augmented reality and AI. www.techsee.me

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