Hear from the Experts: Thoughts on the Future of Computer Vision and Visual Self Service

Image: Shutterstock, edited by TechSee
  • Erik Sheehan, Executive Director of Technology, Systems and Strategy at Verizon
  • Donna Fluss, President of DMG Consulting LLC and an industry expert in IVAs, self-service and contact center automation
  • John Caroll, CEO at Service Council, an industry leader in customer service
  • Patrice Samuels, Senior Analyst at Parks Associates and an expert in smart home products and services
  • Eric Jacobson, VP Product Field Services at Salesforce.

How Computer Vision Can Improve Customer Service

What opportunities do you see for businesses using computer vision to improve customer service?

Why is the interest in visual self-service growing? Why should a business adopt this technology now?

Use Cases for Visual Assistance and Self Service

How can organizations select the right use case for their visual assistance?

How do you think the technology can impact the smart home market?

Computer Vision at Verizon

In what area can computer vision technology have the biggest potential at Verizon?

What barriers or challenges do you see in implementing computer vision today?

Developing a Field Service Technician-Centric Approach

What trends is the Service Council tracking with respect to the field service technician and how can computer vision and AR technologies address them?

What is the importance of having a technician centric approach?

How does visual assistance support this initiative? What other benefits do you see for visual self-service in the light of the market trends?

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TechSee revolutionizes the customer support domain by providing the first cognitive visual support solution powered by augmented reality and AI. www.techsee.me

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TechSee

TechSee

TechSee revolutionizes the customer support domain by providing the first cognitive visual support solution powered by augmented reality and AI. www.techsee.me

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