IT’s Role in Support for Remote Workers

Image: Shutterstock, edited by TechSee

IT’s Role in Determining WFH Policies

IT Should Lead the Remote Onboarding Process

Deliver Superior Ongoing Support for Remote Employees

  • Remote control tools. Troubleshooting can be difficult and time-consuming for IT in the best of circumstances, but having to rely on remote workers for clear descriptions of the problem will be even more frustrating. Remote control tools make it easy for IT support technicians to access the employee’s computer and “take control” to resolve the problem faster.
  • Visual assistance. In some situations, it may be beneficial to have a remote visual guidance tool, which typically leverages the employee’s smartphone camera or enables screen sharing to allow the remote expert to see what the employee sees. This is especially useful when the problem is hardware-related, such as a malfunctioning router or printer.
  • Endpoint analytics. Implementing analytics at the device level can help the IT support personnel identify the root cause of a problem and assess the device’s performance history to predict failures before the end-user’s experience is negatively impacted.

Help Desk Management Tips

Importance of IT support for remote workers

See it in action!

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TechSee revolutionizes the customer support domain by providing the first cognitive visual support solution powered by augmented reality and AI. www.techsee.me

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TechSee

TechSee

TechSee revolutionizes the customer support domain by providing the first cognitive visual support solution powered by augmented reality and AI. www.techsee.me

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