New Data Reveals How Critical Customer Service KPIs are Enhanced by Visual Assistance Technology

Customer Service KPIs — The Results

  • Truck rolls reduced by 19%
  • FCR improved by 22%
  • NPS enhanced by 45%
  • AHT lowered by 12%
  • Product returns reduced by 17%

What is Visual Assistance?

KPI #1: Reduce Truck Rolls/Tech Dispatch

Impact of Visual Assistance on Truck Rolls

KPI #2: First Contact Resolution (FCR)

Impact of Visual Assistance on FCR

KPI #3: Net Promoter Score (NPS)

Impact of Visual Assistance on NPS

KPI #4: Average Handling Time (AHT)

Impact of Visual Assistance on AHT

KPI #5: Product Returns / Hardware Replacements / Pickups

Impact of Visual Assistance on Product Returns

--

--

--

TechSee revolutionizes the customer support domain by providing the first cognitive visual support solution powered by augmented reality and AI. www.techsee.me

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

MIT Day 2 Summary

Chatbots doesn’t like Exceptions

Get NFT Daily for FREE!

External Harddisk in Best and Affordable Price-2022

External Harddisk in Best and Affordable Price-2022

‘I Fundamentally Believe That My Time at Reddit Made the World a Worse Place’

IoT, IoE, IIoT, M2M, V2V, V2X

Best Looking Custom PC Cases

Apple One more thing

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
TechSee

TechSee

TechSee revolutionizes the customer support domain by providing the first cognitive visual support solution powered by augmented reality and AI. www.techsee.me

More from Medium

What are we doing to make operations super efficient?

In 2022, e-commerce is “the” commerce

Product Update: Zapier Integration, Embeddable Charts, Focus Shift

User onboarding for SaaS enterprise: Streamlining it right with personalized communication