Technology Based Solutions to Enhance Customer Retention Strategies

Customer churn formula

The price of a high customer churn rate

Happy customers = low churn

Technology — key to successful customer retention strategies

Four pillars of customer retention

  1. Customer success — making sure the customer achieves the result he was hoping for with your product/service
  2. Customer care and support — making sure that any issue with your service product is addressed quickly and effectively and leaves the customer satisfied with your response.
  3. Personalization — understanding your individual customer needs and engaging with them according to their preferences and personality.
  4. Post-funnel marketing — ongoing engagement with existing customers, by giving them the attention they crave, listening to their voice and predicting their needs and wants.

Customer success — Gainsight

Customer care and support — TechSee

Personalization — Evergage

Post-funnel marketing — Optimove




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TechSee revolutionizes the customer support domain by providing the first cognitive visual support solution powered by augmented reality and AI.