The New Hybrid Field Service Model: Does Visual Assistance Have A Part To Play?

Image: Shutterstock, edited by TechSee

How Visual Assistance is Utilized in a Hybrid Field Service Workforce

Using Visual Assistance to Improve KPIs in a Hybrid Delivery Model

Pre-dispatch inspection

Remote expert working with a technician onsite

Autonomous assistance for onsite tech

  • error messages
  • cabling errors
  • installation problems.

Remote service delivery for customers

  • increasing FTF
  • eliminating the need for a truck roll
  • improving CX.

Self-service

It’s all in the mix: visual assistance key in the new hybrid field service approach

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TechSee revolutionizes the customer support domain by providing the first cognitive visual support solution powered by augmented reality and AI. www.techsee.me

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TechSee

TechSee

TechSee revolutionizes the customer support domain by providing the first cognitive visual support solution powered by augmented reality and AI. www.techsee.me

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